fbpx

FAQ

WHICH SIZE UNIT DO I NEED TO BUY?

Please refer to our Size buying guide to determine which unit will best service your needs. To be used as a guide only for a standard height double brick or brick veneer home.

Room Size

Capacity

0-10m2

2.0-2.5kW

15m2

2.5kW-3.0kW

20m2

3.0kW-3.5kW

25m2

3.5kW-4.0kW

30m2

4.0kW-4.5kW

40m2

4.8kW-6.2kW

50m2

6.2kW-7.2kW

60m2

7.2kW-8.0kW

70m2

8.0kW-10.5kW

WHEN WILL I RECEIVE MY GOODS? 

We deliver Australia Wide using the trusted courier Toll Ipec.
Toll Ipec Logo

Depending on where you live in Australia, estimated delivery is 1-7 business days.

Please visit our Delivery Page for information or contact us today on (08) 8251 9433.

DO YOU OFFER A REFUND OR EXCHANGE IF I CHANGE MY MIND?

We do not offer refunds for change of mind and/or incorrect choice of product. If you do change your mind about a product or if you have made an incorrect choice, we will exchange your original product with a replacement product provided the original packaging is unopened and still in place.

If your new product is less than the originally purchased unit, you will receive a credit note for the difference which is valid for 12 months. You are liable for the difference if your new unit costs more than the originally purchased unit. Please note you will be liable for all delivery costs involved in the return process if you change your mind and we are unable to accept return of any products that you have used or attempted to install. 

Please note that there are guarantees and protections that cannot be excluded under the Australian Consumer Law.

ARE THE UNITS COVERED BY WARRANTY?

Warranty on all units are supplied by the manufacturer. Manufacturer’s warranties are limited by their terms and conditions. Please refer to the terms and conditions of warranties here:

Air Conditioning Discount Superstore is not liable for any loss or damage to equipment not covered by warranty. We recommend that you contact the manufacturer directly to ensure your unit, geographical location and equipment application are covered by warranty.

Please note that there are guarantees and protections that cannot be excluded under the Australian Consumer Law.