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Delivery

We deliver air conditioning units Australia-wide.

All of our units are delivered through Toll Ipec, a trusted courier service, Australia wide.

Estimated Delivery Times

Estimated delivery time for all orders is 1-7 working days, excluding weekends and public holidays. If you would like to track the progress of your order, contact our friendly staff on (08) 8251 9433.

We make every effort to deliver your products in the estimated delivery time, however due to factors out of our control it is possible that delivery can be delayed and we do not accept liability for loss or damage suffered as a result.

Pick Up Option

During checkout you can select a pick up option which allows you to pick up your air conditioning unit from our warehouse in Holden Hill (South Australia) free of charge. Once your order is processed, one of our friendly staff members will contact you and confirm unit availability and a suitable pick up date/time. Generally units become available for pick up 24 hours after order.

Delivery and Authority To Leave

We will deliver your products to the physical address specified on your order; we do not deliver to PO Boxes.

For larger or multiple units, Toll may deliver your goods on a pallet. Disposal of this pallet is your responsibility.

Delivery must be made to an attended physical address and the goods must be signed for. During the checkout process, you can nominate to provide an Authority To Leave, which allows our couriers to leave your goods at your nominated address without a signature when the site is unattended.

Without this authority and in the event that the delivery address is unattended, the goods will be returned to the closest dispatch centre and you will be charged a redelivery fee. This also applies to any goods that were refused to be accepted at the delivery address.

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

Fully Installed Packages

When a Fully-Installed Package is purchased, the technician will deliver the goods on the day of Installation. During checkout you can nominate a preffered installation date. You will be contacted once your order is received to confirm if your preferred installation date is available and to provide you with an approximate delivery time.