We do not offer refunds for change of mind and/or incorrect choice of product. If you do change your mind about a product or if you have made an incorrect choice, we will exchange your original product with a replacement product provided the original packaging is unopened and still in place.
If your new product is less than the originally purchased unit, you will receive a credit note for the difference which is valid for 12 months. You are liable for the difference if your new unit costs more than the originally purchased unit. Please note you will be liable for all delivery costs involved in the return process if you change your mind and we are unable to accept return of any products that you have used or attempted to install.
Please note that there are guarantees and protections that cannot be excluded under the Australian Consumer Law.